Video of recent service design jam in Cork.
The Service Design Jam was run as part of the Irish Design 2015 year long event. You were put into groups of around five. In these groups you were given the the problem of re-think the coffee shop experience. Using design thinking and service design tools, the groups had to profile their user and the customer journey, and then go out onto the street and interview the customers and also the staff working in the coffee shops. After this you had to go back to base with your groups and think of ways the service could be improved.
The whole experience was fantastic and has given me more information to provide service design to my own clients.